O Reilly, if you didn't know already, is a great resource for e-gov news and studies. Recently, they did a case study of NYC's efforts at becoming a smart government after 2011's snow storms.
"Between the first and second big snowstorms, we organized a number of solutions that involved crowdsourcing," said Goldsmith. "We launched a snow website with real-time information connected to it. We created a citizen-facing blog to report issues. We set up a Flickr feed where citizens could post pictures about unplowed streets. Because plowing reporting wasn't entirely accurate, we encouraged citizens to send in information. We used citizens as the eyes and ears of this performance monitoring process."
A lot of the discussion on the Internet concerning e-government has been surrounding openness. As we are working to show, the concern for openness leaves out the issue of governing. Improved decision making is different than improved effectiveness, but nonetheless, it is a step in the right direction.
We encourage you to take a look at the entire article linked below.
